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Modern business phone systems with crystal-clear calling, mobile apps, and the kind of analytics that help you actually run your phones, not just answer them. We work primarily with Microsoft Teams Phone System, SIP trunking, and Twilio-powered voice, so the platform fits how your team already works. One extension that follows your team everywhere, office, home, or mobile.
We handle the porting, the hardware, the desk phones (if you still want them), and the integrations with Teams, Outlook, and your CRM. Predictable per-extension pricing means you can scale up and down without recontracting.
Modern business telephony, finally
The business phone system used to mean a closet full of equipment, a phone vendor you saw once a year, and a per-extension cost that grew every time you added a team member. None of that is true anymore, and the businesses still running on those systems are usually paying significantly more than they need to for capabilities they can't really use.
Modern VoIP phone systems run over the internet you already have. Calls route through software your team uses anyway (Microsoft Teams, in most of our deployments). Your phone "number" follows your team across desk phones, computer apps, and mobile devices. Call analytics let you see which lines are busy, which calls go unanswered, and how long customers wait, the kind of data that helps you run your phones, not just answer them.
The three deployment patterns we see most often:
- Microsoft Teams Phone System: For businesses already on Microsoft 365, this is usually the best fit. Calls are made and received inside the Teams app, same place your team is already messaging, meeting, and collaborating. No extra app, no extra desktop client, one less password.
- SIP trunking: For businesses with existing PBX equipment they want to keep, SIP gives you internet-based call delivery without replacing the hardware. Significantly cheaper than traditional phone lines.
- Twilio-powered voice: For businesses that need programmable telephony (custom call flows, integration with their CRM, voice-bot front-ends), Twilio's developer-friendly platform supports almost any workflow you can describe.
We handle the parts that usually trip up DIY deployments: number porting (so your existing business number moves over cleanly), emergency-911 location registration (a legal requirement that's easy to miss), desk-phone provisioning if your team still wants physical hardware, and the integration work between the phone system and your other tools.
Pricing is per extension, predictable, and scales up and down without contract penalties. Most clients moving from a traditional phone system see their monthly bill drop 30–50%, and they get a more capable system in the process.
The essentials, without the upsell
Microsoft Teams Phone System
SIP trunking
Twilio voice integrations
Number porting & analytics
Common questions
Will my phone numbers transfer if I switch to VoIP?
Yes, number porting is standard practice. The transition usually takes 5–10 business days, during which we run the old and new systems in parallel so there's no period where calls are missed. Your customers, vendors, and team don't notice the change.
Does VoIP work if our internet goes down?
Calls route through the internet, so a hard internet outage means desk phones won't ring. We mitigate this two ways: (1) call-forwarding rules that automatically push calls to mobile devices when the office line is unreachable, and (2) for businesses where the phone is mission-critical, an LTE failover internet connection that kicks in within seconds. The result for most clients is that phones stay up even when their primary internet doesn't.
How much does a Microsoft Teams Phone System cost?
Roughly $20–30 per user per month all-in, depending on calling plan (Canada vs international) and the Teams license tier you're already on. Often less than the dial-tone-only line you're currently paying for.
Can our employees take work calls on their personal phones?
Yes, the Teams app on iOS and Android lets a team member answer work calls without giving out their personal cell number. Calls log to the company system, not the personal carrier bill. When they're off-shift, they can mute the work line entirely.
We have specific industry compliance requirements. Can VoIP work for us?
Generally yes. We work with healthcare practices (PHIPA), financial services (PIPEDA, record retention), and other regulated industries. The compliance work usually centers on call recording, retention policies, and which platform stores the recordings, all solvable problems, but worth designing for from day one.
Want to talk about Telephony?
A no-pressure conversation with a senior engineer, not a sales script.