Privacy Policy | Keystone Technologies

Effective date: July 8, 2026

Keystone Technologies ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. We follow the requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information we collect

Information you provide directly, name, business name, email, phone number and any details you include when you contact us, request a quote, apply for a position, or sign in to a client portal.
Information collected automatically, basic technical data when you visit our site, such as IP address, browser type, pages viewed, and referring URL. This is used for analytics and site security.
Service delivery information, when we manage IT systems on your behalf, we may collect technical data about your environment (asset inventory, logs, configurations) under the terms of our service agreement.

How we use your information

To respond to inquiries and deliver the services you request.
To manage and protect IT environments under our care.
To send service-related communications (outage notices, maintenance windows, invoices).
To improve our website and operations.
To meet legal, regulatory and contractual obligations.

How we share information

We do not sell your personal information. We share it only with:

Our staff and authorized contractors who need it to deliver services to you.
Vendors that power our tools (e.g. RMM, ticketing, email and cloud platforms), under contractual obligations to protect your data.
Advertising and analytics providers (currently Google), which receive limited technical data through cookies as described in the Cookies and advertising section below.
Authorities, when required by law.

How we protect your information

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit and at rest, multi-factor authentication, role-based access controls and regular security review.

Cookies and advertising

This website uses essential cookies for site functionality. We may also use anonymized analytics cookies to understand traffic patterns.

We use Google Ads and its measurement tool (Google tag, or "gtag.js") to understand how visitors reach our site and whether our advertising is effective. This may set cookies that measure conversions (for example, whether a visitor who clicked one of our ads later contacted us) and that support remarketing, meaning you may see our ads on other websites after visiting ours. Google may collect information such as your IP address and pages visited, as described in Google's Privacy Policy.

You can opt out of personalized advertising through Google Ads Settings or learn more about interest-based advertising in Canada at youradchoices.ca. You can also disable cookies in your browser settings; some site features may not work as a result.

Your rights

You can ask us to access, correct or delete the personal information we hold about you. Contact our Privacy Officer at privacy@keystonetech.ca or by mail at the address below. We'll respond within the timeframes required by applicable law.

Changes to this policy

We may update this policy from time to time. The "Effective date" above shows when it was last revised. Material changes will be highlighted on this page.

Contact us

Keystone Technologies
300 Wellington Street, Suite 200
London, Ontario N6B 2L5
(519) 451-1793
privacy@keystonetech.ca