IT Support Technician/Help Desk Representative

POSITION OVERVIEW: Reporting to Management, the IT Support Technician will play a key role in maintaining the computing environment by providing onsite and remote hardware and software system support; identifying system improvements; installing and configuring systems; and monitoring system performance. The ideal candidate will possess the following qualifications that include, but are not limited to:
– 1+ years of professional and courteous customer support

– Experience with Microsoft and network-vendor licensing and software acquisition

– Experience with Windows Server 2008-2016 and related Enterprise applications (SQL, Exchange, anti-spam, anti-virus, etc)

– Advanced knowledge of Windows XP/Vista/7/10 desktop architecture

– Hands-on experience with network security devices and protocols configuration and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc)

– Hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc)

– Hands-on experience with server peripheral hardware (UPS, backup drives, KVM/vKVM, etc) Minimum 1-2 years’ experience preferred

– Experience with Cloud solutions like Office 365.

DUTIES:

– Excellent written and verbal communication skills and the ability to organize and support several ongoing projects simultaneously

– Ability to conduct oneself in a professional manner and represent Keystone in a manner that is “a step above” our competition

– Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps

– Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training uses

– Meets technical support work standards by following production, productivity, quality and customer service standards, resolving problems; identifying work process improvements

– Available to work flexible hours, occasionally outside regular business hours (must be available for on-call IT support)

– A valid driver’s license is required, and a car. This position will require regular travel within London and surrounding areas.

*If you have an interest in this position and meet the stated requirements, please apply with your resume. Applicants will need to be able to legally work in Canada through PR/Citizenship, or hold a current and valid work permit for Canada